Welcome to Wind Rush Shop’s FAQ section! As performance watersports enthusiasts ourselves, we’ve compiled answers to the most common questions about our products and services. Whether you’re a seasoned kiteboarder or new to hydrofoiling, we’re here to help you get the gear you need for your next adventure.

About Wind Rush Shop

What kind of products does Wind Rush Shop specialize in?
We specialize in high-performance watersports equipment including kiteboarding gear (inflatable kites, kite surfboards), hydrofoil equipment (foil boards, hydrofoil parts), and essential accessories (harnesses, hardware, kite leashes). Our products are designed for riders who demand quality and performance on the water.

Product Questions

I’m new to hydrofoiling – what equipment do I need to start?
We recommend starting with our Essentials section which includes beginner-friendly hydrofoil boards and kites. Our Build A Bar Workshop can also help you assemble the perfect setup. Feel free to contact our rider-staff for personalized recommendations based on your skill level and local conditions.
How do I choose between inflatable kites and foil kites?
Inflatable kites (found in our Inflatable Kites section) are great for most conditions and easier for beginners. Foil kites (in our Foil Kites section) offer superior performance in light winds but require more skill. Consider your local wind conditions and experience level when choosing.
Do you offer complete hydrofoil packages?
Yes! Check our Hydrofoil Boards and Hydrofoil Foils sections for complete setups. Many of our hydrofoil products can be purchased as complete systems or customized through our Control Bars and Hardware sections.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We ship globally except to some Asian and remote regions. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders take 1-2 business days to process before shipping.
How are fragile items like boards packaged?
We treat every shipment like our own gear heading out for a session. Boards and foils ship in reinforced packaging, kites are carefully folded with protective layers, and hardware components are securely fastened. We use water-resistant materials when appropriate.
What about customs and import fees?
While we handle the shipping, any customs duties or import taxes are the responsibility of the recipient. Delivery estimates don’t include potential customs delays.

Returns & Exchanges

What’s your return policy?
You may return unused items in original condition within 15 days of receipt. Please contact us at [email protected] to initiate a return. The customer is responsible for return shipping costs unless the item arrived damaged or was incorrect.
What if my gear arrives damaged?
Contact us immediately at [email protected] with photos of the damage and packaging. We’ll work quickly to replace your item or issue a refund.

Contact & Support

How can I contact Wind Rush Shop?
Our rider-staff is happy to help! Email us at [email protected] for any questions about products, orders, or recommendations for your local conditions.
Where is Wind Rush Shop located?
Our headquarters is at 2077 Robinson Lane, Columbus, US 43201. While we don’t have a retail storefront, our team of passionate riders stands behind every product we ship.

Wind Rush Shop – Getting you and your gear where the wind and waves are waiting since 2025.